Frequently Asked Questions (FAQs)

We’re here to help! Find answers to your most common questions about Phoenix & Aura, our crystal jewelry, and how it can bring healing and positivity into your life.

1. What makes Phoenix & Aura different?

At Phoenix & Aura, we believe that energy is at the heart of everything, and nature is its greatest source. Our crystal jewelry is thoughtfully designed to combine natural energy with intention, empowering you to manifest your dreams, find balance, and transform your life—all while looking effortlessly stylish.

2. Why choose crystal jewelry instead of raw crystals?

Crystal jewelry allows you to carry the energy of crystals with you wherever you go, blending practicality with elegance. Unlike raw crystals, our jewelry is wearable, ensuring you stay aligned with your intentions throughout the day while expressing your unique style.

3. How do I choose the right jewelry for me?
Start by considering your personal goals—whether it’s balance, confidence, or healing. Each piece in our collection is crafted with specific intentions and infused with natural crystal energy. Explore our product descriptions to find the piece that resonates with your journey.

4. Are the crystals in your jewelry authentic?
Yes, all our crystals are authentic and ethically sourced. We partner with reputable vendors who prioritize quality, fair practices, and respect for the environment.

5. Can I wear multiple pieces at the same time?
Yes! Wearing multiple pieces can amplify their energy and help you focus on multiple intentions. We recommend starting with one piece and adding more as you connect with their unique energies.

6. What’s your shipping policy?

We provide free standard shipping on all U.S. orders. As a small business, we take pride in offering personalized care to ensure your jewelry arrives safely and full of positive energy. Orders are shipped within 3-5 business days.

7. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on location. Visit our Shipping Information page for more details.

8. What’s your return/refund policy?

We want you to love your Phoenix & Aura jewelry. If you’re not completely satisfied, we accept returns on unused, undamaged items in their original packaging within 14 days of purchase. Visit our Returns & Exchanges page for full details, or contact us for assistance.

9. What should I do if my order arrives damaged?

We’re so sorry for the inconvenience! If your order arrives damaged, please contact us at [email address] with a photo of the issue, and we’ll resolve it as quickly as possible.

10. How do I care for my crystal jewelry?

• Avoid exposure to harsh chemicals and prolonged water contact.
• Cleanse your crystals regularly under moonlight or with sage to recharge their energy.
• Store in a safe, dry place when not in use.

11. How do I connect with my jewelry?

When you first receive your jewelry, hold it in your hands, close your eyes, and set your intention. Take a deep breath and focus on the energy you wish to attract. Our product descriptions include affirmations and rituals to help you connect on a deeper level.

12. Do crystals need to be recharged? How can I recharge them?

Yes, crystals can absorb energy over time and may need recharging. Common methods include placing them under moonlight, using sage or palo santo, or setting them on a selenite slab.

13. What if I have a question not listed here?

We’d love to help! Contact us at contact@phoenixandaura.com, and we’ll get back to you as soon as possible.

14. How can I stay updated on new products and offers?

Sign up for our newsletter to receive 20% off your first purchase and stay updated on new arrivals, exclusive offers, and inspiring content. Follow us on Instagram for daily updates and positivity.

15. Do you offer custom designs?

At this time, we do not offer custom designs. However, our carefully curated collection is designed to meet a variety of needs with powerful, meaningful pieces.