Refund & Return Policy
Refund Policy
At Phoenix & Aura, we take pride in crafting high-quality crystal jewelry infused with care and good energy. Your satisfaction is our priority, and we are here to help if you’re not completely happy with your purchase.
Eligibility for Refunds
Refunds are available for eligible items within 14 days of the delivery date. To qualify:
- The item must show no signs of wear or damage.
Due to the unique and delicate nature of crystal jewelry, we are unable to accept returns for items that have been altered, damaged, or show significant signs of use.
Non-Refundable Items
We cannot offer refunds for:
- Personalized or custom-made items
- Items damaged after delivery due to improper care or handling
How to Request a Refund
To request a refund, please email us at support@phoenixandaura.com and include the following details:
- Your order number
- A description of the issue
- Photos of the item (if applicable)
Our team will review your request and respond within 2-3 business days with next steps.
Return Shipping
If your refund request is approved, you will be responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the item reaches us safely.
Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method within 5-7 business days.
Contact Us
For questions or further assistance, please reach out to us at:
support@phoenixandaura.com